dot2.solutions - AI-Powered Customer Support Solutions
Swiss-based AI integration specialists transforming customer support with precision-engineered solutions.
About dot2.solutions
Why We Started
From frustration to innovation—our journey to make customer support automation accessible.
The Problem We Saw
Too many businesses were struggling with disconnected support tools. Teams were drowning in manual tasks, customers were frustrated with slow responses, and valuable insights were lost in scattered systems.
Our Swiss Solution
We combined Swiss precision with cutting-edge automation technology. Our mission became clear: make customer support automation not just accessible, but reliable and transformative for businesses of all sizes.
Our Services
- AI Support Automation - Intelligent chatbots, workflow automation, and AI-powered customer interactions
- Intercom Implementation - Expert setup, customization, and Fin AI deployment
- Knowledge Base Optimization - Self-service documentation that reduces support tickets
- Video Creation - Tutorial videos, explainers, and how-to content
- Web Development - Professional, responsive websites
Pricing
- Blueprint Package: CHF 2,000 - 5,000 (Discovery & strategy)
- Implementation Package: CHF 5,000 - 15,000 (Full deployment)
- Retainer Services: CHF 1,000 - 5,000/month (Ongoing support)
Frequently Asked Questions
- What exactly do you do?
- We help companies reduce support workload by building smart AI-powered automations, workflows, and self-service systems. We specialize in Intercom, Zendesk, and other support platforms.
- How long does implementation take?
- Most projects start with a 2-week Blueprint phase to map your needs. Implementation typically takes 4-8 weeks depending on complexity and scope.
- Do you work with small teams?
- Yes — we work with companies of all sizes, from startups to enterprises. If you're handling support tickets, we can help optimize your workflow.
- Can I just book a consultation?
- Absolutely. The first 30-minute session is free — no obligation. We'll discuss your support challenges and help you understand what's possible.
- Do you offer ongoing support?
- Yes — we offer retainer packages for ongoing optimization, maintenance, and support. Most clients stay with us long-term to keep improving their systems.
Contact
- Email: contact@dot2.solutions
- Phone: +41 79 741 86 13
- Address: Rue Pestalozzi 9, 1400 Yverdon-les-Bains, Switzerland